Affidea, a prominent healthcare provider spanning 16 countries and 280 European locations, faced a series of operational hurdles related to medical billing.

Its bustling Affidea Expresscare clinics, which provide swift treatment for minor health conditions for walk-in patients, relied upon manual data entry for medical claims - a process that compromised clinics’ efficiency and led to insurance errors, particularly during peak times.

To address this challenge, Affidea partnered with MedoSync to implement MedoSync Access, our digital solution that collects patient care data in real-time to populate a medical claim form.

Since its implementation, over 150,000 patients have used the MedoSync Access system and the number of medical billing errors dropped considerably as a result.

This case study delves into how Affidea embraced this innovative approach to streamline operations, mitigate errors, and elevate the patient experience.

Manual Medical Billing Processes Compromise Clinics’ Income

The age-old process of manually entering patient insurer details had become a bottleneck for Affidea Expresscare clinics, an excruciatingly time-consuming process prone to errors.

During peak clinic hours, a surge of walk-in patients inundated waiting areas, stretching reception staff - that manually verified insurance cover - to their limit.

Errors in manual entry of insurance details led to rejections and less income for the clinics.

The Solution: MedoSync Access

Affidea enlisted the expertise of MedoSync to solve these issues.

The MedoSync team started by critiquing existing processes, laying bare pain points and inefficiencies, before introducing a bespoke solution to resolve them. 

Affidea implemented a tailored version of the MedoSync Access product so that Expresscare walk-in patients can now use their mobile phone to register, complete an insurance form, and appropriately sign it. 

The solution also features a verification component that integrates with insurer application programming interfaces (APIs) to validate patients' membership information and ensure patient-inputted information is accurate.

The outcomes are striking: over 150,000 patients have embraced the innovative product since implementation and error rates in membership details verification dropped significantly.

The intervention has also improved patient care and staff morale by unlocking reception staff capacity so the team can refocus on providing high quality patient experience, even at peak times.