Every customer has their own specific needs. Our scoping and onboarding process helps us to understand yours at a granular level and develop a roadmap that solves your organisation’s specific problems.
Our journey together begins with an initial meeting, where your CEO/CFO interacts with our team to lay the foundation for a successful partnership. Over the course of three interactive one-hour sessions, we engage with key individuals from claims, finance, IT, and administration to gather insights into your project needs. This collaborative approach ensures that your project scope is meticulously defined, setting the stage for a tailored solution that meets your unique requirements.
In close collaboration with your team, we delve deeper into your organization's nuances. Engaging with your CFO, head of claims, head of IT/COO/practice managers, and a nominated project manager, we analyze your project's complexity. This step involves a detailed presentation outlining how our software will seamlessly align with your operations.
At MedoSync, we understand that the backbone of efficient healthcare management lies in robust technical support. Our team conducts a comprehensive assessment of your existing IT systems, evaluating the level of change management required. By understanding your IT integrations and resources, we ensure a smooth transition and sustained support, empowering your team to navigate the digital landscape effectively.
Our experts analyze your project's scope, the resources required, and the timeline for successful execution. By aligning your senior management and project teams, we ensure that your project plan resonates with your goals, commitments, and aspirations.
As we move into the execution phase, you'll witness the transformation of your healthcare management practices. We provide you with the necessary resources, tools, and training materials to ensure a seamless transition.
Our commitment doesn't end with project completion. We continue to engage with your team, conducting post go-live audits and addressing any concerns. With dedicated support channels, we remain a steadfast partner, assisting you in navigating challenges, optimizing processes, and exploring further enhancements.
